Welcome to Speak Global. These Terms and Conditions govern your use of our online language learning platform and the educational services we provide. By accessing and using our website and services, you agree to comply with these terms. Please read them carefully before proceeding with any course enrollments or platform usage.
Acceptance of Terms
By creating an account, enrolling in courses, or using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
Eligibility and Account Requirements
- You must be at least 13 years old to use our platform independently. Users under 18 should have parental consent.
- You are responsible for maintaining the confidentiality of your account information, including your username and password.
- You agree to provide accurate, current, and complete information during the registration process.
- You may not create multiple accounts or share your account with others.
- You may not use our platform for any unlawful or unauthorized purposes.
Educational Services
Course Access and Content
- We provide online language learning courses with various instructors and teaching methodologies.
- Course content includes video lessons, interactive exercises, assignments, and live or recorded sessions with teachers.
- Access to course materials is granted upon successful enrollment and payment processing.
- Course content is for personal, non-commercial use only and may not be shared, distributed, or resold.
Student Responsibilities
- Attend scheduled lessons and complete assignments as outlined in your course curriculum.
- Communicate respectfully with teachers and other students.
- Provide honest feedback and participate actively in learning activities.
- Inform us of any technical issues or concerns that may affect your learning experience.
Teacher Standards
- All teachers are vetted for their qualifications and teaching experience.
- Teachers are expected to maintain professional standards and provide quality instruction.
- We reserve the right to remove teachers who do not meet our quality standards.
Enrollment and Pricing
- Course prices are displayed in your local currency and are subject to change without notice.
- Enrollment in courses may require approval from instructors or our admin team.
- Some courses may have prerequisites or language level requirements.
- Special promotions and discounts are valid for a limited time and may be subject to additional terms.
Payment Terms
- Payment is required before accessing course materials and attending lessons.
- We accept various payment methods as displayed during checkout.
- All payments are processed securely through trusted third-party payment processors.
- You authorize us to charge the total course amount, including applicable taxes, to your chosen payment method.
- We do not store your complete payment details on our servers.
Refund and Cancellation Policy
Refund Eligibility
- Refund requests must be made within 14 days of course enrollment.
- Refunds are available if you have attended less than 25% of the total scheduled lessons.
- No refunds will be processed after completing more than 25% of the course content.
- Refunds exclude payment processing fees and may take 5-10 business days to appear in your account.
Course Transfers
- You may request to transfer to a different course or teacher within 7 days of enrollment.
- Transfers are subject to availability and instructor approval.
- Price differences may apply when transferring to higher or lower-priced courses.
Cancellations by Speak Global
- We reserve the right to cancel courses due to insufficient enrollment or teacher unavailability.
- In such cases, you will receive a full refund or the option to transfer to an alternative course.
Intellectual Property Rights
- All content and materials on our platform, including text, videos, images, logos, and course materials, are protected by intellectual property rights.
- Content is owned by Speak Global, our teachers, or licensed third parties.
- You may not use, reproduce, distribute, modify, or create derivative works from our content without explicit written permission.
- You retain ownership of any original work you create as part of your coursework.
User Conduct and Community Guidelines
You agree not to:
- Use offensive, abusive, or discriminatory language in any communications.
- Harass, intimidate, or discriminate against other users or teachers.
- Share inappropriate content or materials not related to language learning.
- Attempt to hack, compromise, or gain unauthorized access to our systems.
- Use our platform for commercial purposes without explicit permission.
- Violate any applicable laws or regulations.
Platform Availability and Technical Requirements
- We strive to maintain 99% platform uptime but cannot guarantee uninterrupted service.
- You are responsible for ensuring your device and internet connection meet minimum technical requirements.
- We may perform scheduled maintenance that could temporarily affect service availability.
- Technical support is available during business hours for enrolled students.
Limitation of Liability
In no event shall Speak Global, its directors, employees, teachers, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our platform or participation in our courses. This includes, but is not limited to, damages for loss of data, loss of learning progress, or interruption of education. Our total liability is limited to the amount you paid for the specific course in question.
Disclaimers
- We make no guarantees about specific learning outcomes or language proficiency levels.
- Individual results may vary based on effort, prior knowledge, and other factors beyond our control.
- We do not warrant that our platform will be error-free or meet all individual learning needs.
- Course content and teaching methods may be updated or modified without prior notice.
Data Protection and Privacy
Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information. By using our platform, you consent to our data practices as outlined in the Privacy Policy.
Termination
- You may terminate your account at any time through your account settings.
- We reserve the right to suspend or terminate accounts that violate these terms or our community guidelines.
- Upon termination, your access to course materials may be restricted, though completed certificates will remain valid.
Modifications to Terms
We reserve the right to modify, update, or revise these Terms and Conditions at any time. Significant changes will be communicated via email or platform notifications. Continued use of our platform after changes constitutes acceptance of the revised terms.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of [Your Jurisdiction]. Any disputes arising from your use of our platform will be resolved through binding arbitration or in the courts of [Your Jurisdiction].
These Terms and Conditions are designed to create a fair and supportive learning environment for all members of the Speak Global community. We appreciate your commitment to language learning and look forward to supporting your educational journey.