Refund Policy

We accept refund requests within 14 days of course enrolment. To be eligible:

• Your refund request must be submitted within 14 days of your initial enrolment date.
• You must have attended less than 25% of the total scheduled lessons.
• The course must not have been significantly accessed beyond the trial period.
• All downloaded course materials must be in their original, unmodified condition.

Once we receive and verify your request, we will notify you within 2–3 business days.

• Refunds will be processed to the same payment method used for the original purchase.
• The refund amount will exclude payment processing fees (typically 2–3% of the course fee).
• If you used a promotional discount, the refund is calculated based on the amount you actually paid.
• Bank transfer and international transaction fees are non-refundable.

Contact our support team within 7 days of enrolment to request a transfer. We can assist with:

• Transferring to a different language course of equal or lower value.
• Switching to a different teacher or class schedule (subject to availability).
• Moving from group classes to private lessons or vice versa.
• Upgrading to a higher-tier course (additional payment may be required).

• Gift certificates and vouchers — once purchased, non-refundable for cash.
• Downloadable course materials (PDFs, audio files, digital resources) that have been accessed.
• Personalised or custom-made lesson plans designed for individual students.
• Completed courses where you have attended more than 25% of lessons.
• Certification fees for official language proficiency certificates.
• One-on-one consultation sessions that have been completed.

Approved refunds are processed within 5–7 business days. Additional time may be required depending on your payment provider: