Privacy Policy

At Speak Global, we are committed to protecting the privacy and security of our students' and teachers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or use our online language learning platform. By using our website and services, you consent to the practices described in this policy.

Information We Collect

When you use our platform, we may collect certain information about you, including:

• Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration process.
• Payment and billing information necessary to process your course enrollments and subscriptions, including payment details, which are securely handled by trusted third-party payment processors.
• Educational information such as your language learning progress, course completions, and assessment results.
• Communication records including messages between students and teachers, and customer support interactions.
• Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

Use of Information

We may use the collected information for the following purposes:

• To provide and maintain our language learning services, including course delivery and progress tracking.
• To process enrollments, manage subscriptions, and handle payments.
• To facilitate communication between students and teachers.
• To provide customer support and respond to inquiries or technical issues.
• To personalize your learning experience and recommend relevant courses and content.
• To improve our platform, courses, and services based on your feedback and usage patterns.
• To send important updates about your courses, account, and platform changes.
• To detect and prevent fraud, unauthorized activities, and abuse of our platform.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Teachers and Students: We share necessary information between enrolled students and their assigned teachers to facilitate the learning process.
• Trusted service providers: We may share your information with third-party service providers who assist us in operating our platform, processing payments, sending communications, and providing technical support. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security audits. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience, remember your preferences, analyze platform usage, and gather information about your interactions with our courses and content. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our platform.

Your Rights and Choices

You have the right to:

• Access and review the personal information we have collected about you.
• Request corrections to any inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal limitations.
• Opt-out of marketing communications (you will still receive important account and course-related notifications).
• Export your learning data and progress records.

Children's Privacy

Our services are intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We will notify you of significant changes via email or through our platform. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us:

This Privacy Policy is provided as a comprehensive guideline for our language learning platform. We are committed to maintaining the highest standards of privacy protection for our learning community.